Shipping policy
Shipping Policy
Thank you for shopping with Mythic Creative. Please review the following information regarding order processing, shipping, tracking, and delivery.
Made-to-Order Products
Mythic Creative products are made to order. Production begins after an order has been successfully placed and payment has been confirmed.
Estimated processing and delivery times are displayed during checkout when available. Processing time is separate from the carrier’s shipping time.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed. Rates may vary depending on the delivery address, shipping method, package size, and carrier.
We currently ship only to destinations available during checkout.
Order Processing
Orders are submitted for production shortly after purchase. Once production or fulfillment has begun, changes or cancellations may no longer be possible.
Orders are not typically processed, produced, or shipped on weekends or major holidays. Higher order volumes and holidays may result in additional processing time.
Delivery Estimates
Any delivery date shown during checkout is an estimate and is not guaranteed.
Delivery times may be affected by:
- Carrier delays
- Severe weather
- Holidays
- Incorrect or incomplete addresses
- High order volumes
- Events outside the control of Mythic Creative
Production time and carrier transit time are separate.
Order Tracking
When tracking information becomes available, it will be sent to the email address or phone number provided during checkout.
Tracking information may take up to 48 hours to update after the shipping carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting your order. Contact support@mythiccreative.com immediately if you discover an error.
We cannot guarantee that an address can be changed after production or fulfillment begins. Customers may be responsible for additional shipping costs when an order is returned or requires reshipment because of an incorrect or incomplete address.
Delayed Orders
If your order has not shipped within the estimated processing period, contact us at support@mythiccreative.com.
If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimate and provide the option to continue waiting or cancel the unshipped order for a refund.
Lost, Stolen, or Missing Packages
If tracking shows that your package is still in transit beyond the expected delivery period, contact support@mythiccreative.com so we can review the shipment.
If tracking shows that an order was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Confirm that the shipping address on the order is correct.
- Contact the shipping carrier.
Mythic Creative is not responsible for packages stolen after confirmed delivery. However, we will assist with available carrier information and claims when possible.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact support@mythiccreative.com within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping packaging and label
We will review the issue and determine whether a replacement or refund is appropriate.
Returned Packages
Packages returned because of an incorrect address, refused delivery, or unsuccessful delivery attempt may require an additional shipping payment before being resent.
Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect.
Contact Us
For shipping questions, contact: